Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAY AS YOU GO problem

HelloI have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor mes...

Promotion pack

I purchased a 5day pack the other day but I'm certain It ran out a day early. I need to get in touch with someone urgent and have no minutes. Is there anything I can do to get the minute back because I don't have anyway of getting to the shop for a t...

Hi

Hi I bought top up today, but the wifi it is dosen’t work and I don’t know how I can’t find cause of the problem

Inactive number

I have moved recently to Greece and changed my contract to PAYG sim only. As advised on the community, I topped up my PAYG sim with £5 on December 2023 and I was aware to send a text every 6 months to keep the sim active. However, when i tried recent...

Re: reactivate my sim

Could you please see the issue?

packs

Good morning,I had pack30 until now and the auto-renewal date was on the 3rd of May but I did not renew it because I wanted to change.Now I have made a top up of 15 pounds because I want to activate pack15. I have tried all the possible ways to activ...

Pay as you go pack not working

I recently topped up my £15 pay as you go Sim with £15 before it said the pack would expire. It said the £15 was received but now only a couple days later 8 cannot make calls and when checking my balance it said nil. What has happen to my money?

£10 Subscription turned out to be £20 and no data at all

Hi, I've just topped up £20 to my EE, paid £10 subscription for the unlimited texts and the 8GB monthly bill. But instead of paying only £10 all the £20 are gone, and I don't have any data either. Can someone help me?

Resolved! Safe search off

Turn off safe search

Happy to use ee

Hi everyone could someone pls help me to find the packages in ee app??I don’t know why they put many nonsense advertisements in the first page of ee app and they don’t understand if someone wants to buy a f…king device they can search it..Or maybe th...