My number won't let me log back in to my Whatsapp?

[AMYMCGREGOR98]

I haven't used Whatsapp in about a year or year and a half, now I cannot log back in and the app says the problem is with the number? I need to recover important links and messages from there. I live abroad, and haven't texted or called with said number in that time either, because I've used my other number (from the country I live in)

[bristolian]

Does your phone show coverage indicators? Can you make & receive calls? Are you on PAYG or pay-monthly? If you're on PAYG, when did you last incur any chargeable usage?

I suspect you're on PAYG and your SIM has been hibernated due to non-usage over a 6month period. If so, you have a further 3months to contact EE CS and request reactivation, before your line is permanently disconnected and your number lost.

[AMYMCGREGOR98]

Well, I didn't have a payment plan, but I did use the whatsapp account last year and it still worked (about a year ago...) I don't remember ever actually calling anyone with the number, or texting. I did have some issues with it when I bought the number and I didn't find any solutions for it. But the whatsapp account did work (and telegram) when I set them up for the first time in 2022 August. I don't need the number necessarily, just the messages and links from my whatsapp account, which i cannot log in... last time the whatsapp worked was september last year.

[James_B · Accepted solution]

Hi @AMYMCGREGOR98,

If your account hasn't been used for chargeable service in over 273 days, it will have been closed and the number recycled.

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more information.

Thanks

James

[AMYMCGREGOR98]

Thank you! I have asked a friend to forward me stuff that she had sent to my old number on Whatsapp to my main one. So I have gotten some of the media back, fortunately, I know I can't get my number back. I just hope Whatsapp will be able to let me have all the files (i have contacted them about this already:) )

[James_B]

Best of luck getting what you need, @AMYMCGREGOR98 🙂

James