When topping up my free boosts are not registering

[Sugar123aka]

Every time I top up my free boost is not registering & is still saying I need to top up another three times to get my free boost, I’ve topped up at least 7-8 times

I’ve received loads of free boosts as been with EE years now but it just suddenly stopped registering the top up

Any ideas pls ????

[Christopher_G]

Hi @Sugar123aka 

Welcome to the community.

I'm not sure why this would have stopped. Have you changed your pack recently?

Chris

[Chanair07]

Used to happen to me I had to change sims to start it working again wish you the best to get this resolved