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When I top up it still says I need to top up three times for a free boost

Sugar123aka
Investigator
Investigator

‎04-02-2024 04:22 PM

 
0 Helpful
3 REPLIES 3
Sugar123aka
Investigator
Investigator

‎04-02-2024 04:35 PM

Anyone know why after every three months of top ups & receiving my free boosts suddenly it’s not registering & stills showing as needing to top up three more times to receive free boost, how can u change this pls ??? I’ve topped up at least six to eight  times & still showing needing to top up three times ?????

0 Helpful
Leanne_T
EE Community Support Team

‎05-02-2024 08:05 AM

Hi @Sugar123aka 

Thanks for coming here. 

Which subscription pack do you have? 

Do you have any free boosts active at the moment? 

Leanne 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Sugar123aka

‎05-02-2024 09:53 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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