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Re: Text message received from EE about importance of using phone (PAYG)

RITA_N
Contributor
Contributor

‎04-02-2024 04:06 PM

Hello, I got the same message on Monday, January 29, 2024:

"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions".

However, I sent a message earlier on January 9, 2024, and I don't have any packs or add-ons in my account. I also checked my credit balance before and after sending the message, which I found was chargeable. So I am not sure as well if this message is a gentle reminder or if I have to do another chargeable activity to keep my EE account working?

Thanks!

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎05-02-2024 07:56 AM

Hi @RITA_N 

How long was it before that one on January 9th that you sent a message?

Chris

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RITA_N
Contributor
Contributor

‎05-02-2024 11:43 AM

Hi Chris!

The message I sent before the one on January 9th  was on November 6.

Rita

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Christopher_G
EE Community Support Team
In response to RITA_N

‎05-02-2024 12:23 PM

OK, thanks @RITA_N 

It could be that the message was queued before you made that text on 9th January. If you receive any more messages like this, I recommend speaking with our Mobile Care team, just to check.

Chris

RITA_N
Contributor
Contributor

‎05-02-2024 12:30 PM

Okay , thanks Chris!

Regards,

Rita

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