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Can’t call or text of PAYG, definitely NOT in hibernation

Acduncan
Visitor

‎05-02-2024 03:09 PM

I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to waste at the moment 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎05-02-2024 04:37 PM

Hello @Acduncan. 

Welcome to the community. 

What pack do you usually have?

Have you tried texting NOW to 150?

Speak soon, 

Katie

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎05-02-2024 05:41 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Text PACK10 to 150 to buy the pack from your credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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