Can’t call or text of PAYG, definitely NOT in hibernation

Acduncan
Visitor

‎05-02-2024 03:09 PM

I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to waste at the moment 

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2 REPLIES 2
Katie_B
EE Community Support Team

‎05-02-2024 04:37 PM

Hello @Acduncan. 

Welcome to the community. 

What pack do you usually have?

Have you tried texting NOW to 150?

Speak soon, 

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎05-02-2024 05:41 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Text PACK10 to 150 to buy the pack from your credit.

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