Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 894 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1267 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25313 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13575 Views
  • 0 replies
  • 6 Helpful

Problem with payment confirmation

I have a problem once I put my card for payment for my monthly pack, in the confirmation of payment. They mentioned this content is blicked contact the site owner to fix the issue. What should I do please 

Mobile data

Hi there. Live in the Clydebank area and on a PAYG monthly contract. I’ve had same contract for years and have at least 60gb of days til 30th September but can’t access online. my EE sign has also gone I’ve tried turning phone off and on. But still s...

M4nderz by Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Resolved! Withdraw credit money

How do I take out the £10 credit in my EE and transfer it to my bank account? 

F_s1 by Explorer
  • 3256 Views
  • 3 replies
  • 3 Helpful

Pay2Go Help

Hi, I recently bought the £15 pound 50GB pay to go card, the cashier gave me a pin and that I needed to go online to activate the card? I am struggling to figure out how to work this lol. When I inserted the SIM card, nothing happened either, didn’t ...

Resolved! Wont show packs

Its been 2 weeks now since I bought my sim. But I still cannot view packs on EE app and website. I had to pay 30 pounds to get the sim from the airport and I want to change to a cheaper package. Any solutions for this?

Waterman by Visitor
  • 356 Views
  • 1 replies
  • 1 Helpful

subscription pack waiting

I purchased subsection pack of roaming data, internet worked for 2 hours and stopped.I checked my account and it says "waiting". 

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igor_jef by Investigator
  • 1083 Views
  • 6 replies
  • 2 Helpful

No internet

I have topped up my 4 Gee Mini Wifi and I still have no internet?

Clair69 by Visitor
  • 293 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancel automatic payment

I’m Going back to my country and is not coming back to the UK, how can I stop the automatic pay each month 

Fanny18 by Investigator
  • 1473 Views
  • 14 replies
  • 4 Helpful

Resolved! Pay go

For the pay as you go card, does the top-up balance count as the consumption record within 180 days? Or do you have to make a phone call or send a text message or buy a data package?

Sakura007 by Contributor
  • 2736 Views
  • 6 replies
  • 4 Helpful