Replace lost SIM card: credits are gone

[RaymondC]

I lost my SIM card and requested a replacement. After I receipt the replacement SIM card, I found the credit in my old SIM card is no longer there.  How can I get it back please?

thanks

[Leanne_T]

Hi @RaymondC 

Thanks for coming here. 

Please give us a call on 150 and the team will get this looked into for you. 

Thanks 🙂

Leanne.

[Gabirlea]

Hello . I lost my SIM card . I need new sim with last number 

[Katie_B]

Hello @Gabirlea. 

Welcome to the community. 

Please report your SIM as lost by either calling 150 from an EE handset or 07953 966 250 from any other phone. 

You can then get a replacement SIM by either calling our customer care team or by popping in to your local EE Store with photo ID. 

Katie 

[MasumRedoy]

I lost my SIM card and requested a replacement

[Leanne_T]

Hi @MasumRedoy 

Have you spoken to our pay as you go guides to activate the SIM with the same number? 

Leanne 🙂

[loyacn]

I lost my SIM card. Is it possible to order a replacement sim card and send it to me in Hong Kong?

[James_B]

Hi @loyacn,

Sorry, replacement SIM cards can only be sent to your UK address.

I'd still recommend contacting our lost and stolen team on +44 7953 966 250 as soon as possible, so they can prevent any unauthorised use of your SIM card.

James