Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can't connect from abroad with pay as you go

I can't connect with EE from Brazil although I've got credit ....

Payg packs

I cancelled the £10 payg pack and received a message from EE to say the pack would not be renewed. I have just topped up £15 to be able to buy the £15 pack as I need more data, yet £10 was automatically taken and the £10 pack I cancelled has renewed....

Content locked

Only have a debit card! Been with ee for years but really thinking about changing as there's no help whatsoever. I'm over 18 I should be able to go on18+ site's without credit card

Resolved! X2 pay as you go SIM cards for my external cameras

I have purchased x2 external cameras that are wireless and solar powered but need SIM cards (that came with them) how do I top them up please

Already debit money from bank but no credit in EE account

How to get the refund ? My bank account was debit 2 times £10 but my ee credit still £0. What can I do ?

Topup

Hello on the ee app it says my balance is £30 but it says 0gb isn’t it supposed to be 125gb ?

Resolved! Pay as you go

Hello, I have topped up £10 but my plan hasn’t started. When I text now to 150 it says that I need to top up even though I have £10 credit. Any suggestions on how to solve this problem?

Resolved! Topping up another user's EE pay as you go mobile

Hi, anyone know how I can top up my mother's pay as you go EE phone from my own EE account?

Back to UK but can’t make or receive call and sms

I left the United Kingdom in September, and upon my return, I couldn't make or receive any calls or even send or receive any text messages.

Can't phone or text

My phone stopped receiving calls and texts. I hadn't put on any credit for a while so thought that was the issue so put £10 on it. Received text verification that £10 had been added but still not receiving and message says I've got no credit when I t...