Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

services not working

my sim card now is located in lebanon i have in my account 22 pounds and need to send sms and receive calls not working. xxxxxxxxxxxx is my number need help [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

recycled old numbers

I hope EE can learn from my call today. After 24 hours of registering my EE Pay as you go Sim Card I had a very interesting 24 hours EE should do what Vodafone does and put something in place for to stop recycled numbers being recycled that scammers ...

Adding a second pay as you go nun er to my account

Hi All So I'm with ee currently and I'm on pay as you go, I'm looking to move my partner over from sky to ee pay as you go also, just wondering if it's possible to move her number over but have it on my accountCan't see any option in the app to add a...

Top up

Hello I just top up £5 and purchase 5Pack , but is not working ! I can’t call or text

Resolved! add-on : data and phone call

Hello, I'm in UK. I want to buy an add-on for both data and making phone calls in UK. Does an add-on for data, like "5GB data add-on," enable me to use not only data but also to make phone calls? Please let me know.Thank you.

Resolved! Clear

You tell us 20£ 100GB pay us you go when I want by on your App you tell 50GB why

Resolved! Mobile data included when roaming (pay monthly sim-only)?

Hi, I just flew to italy and am confused from the EE website. I’m a sim-only pay monthly customer with a very old contract dating back before 2021. Is mobile data included when roaming? Thanks!

Eu roaming

Hi, I can’t make head nor tale of the different info I’m reading online, just looking for a simple yes or no, I am a pay as you go customer and I’ve had the same pack that gives me a free boost add on after each 3rd top up for years possibly 7-8 yrs ...

Dose the add on 10GB with 13£ cost working for 30 days ?

Re: EE Roaming - Help when abroad with your EE phone or device

I wonder if anyone can solve a variation of the problem.I was topped up PAYG on my sim in London before I crossed to the EU and all was functional as per my add-on allowing EU data, txt, voice.However, my device had outage for a bit during which time...