SIM Only PAYG Purchase Add-On

[MarkJones2]

I have a sim only PAYG which has run out of minutes. I have topped up my credit and when I go to buy an add-on, the card process does not work as it requires an online authorisation so rejects the attempt rather than generating a request to my bank for online authentication. Is there another way as I do not have an EE phone for 150 communication.

Thank you

[MarkJones2]

I have a sim only PAYG which has run out of minutes. I have topped up my credit and when I go to buy an add-on, the card process does not work as it requires an online authorisation so rejects the attempt rather than generating a request to my bank for online authentication. Is there another way as I do not have an EE phone for 150 communication.

Thank you

[Leanne_T]

Hi @MarkJones2 

Thanks for coming to the community. 

Have you tried using another browser and checked block pop ups is turned off? 

Are you using a UK bank debit or credit card? 

Leanne 🙂

[MarkJones2]

Thanks Leanne

I have tried buying add on minutes using my top-up credit but I get an addons purchase error message and EE 'are working on it'. Is this a long term issue?

Yes I am using google chrome and a uk mastercard debit card

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[MarkJones2]

Are you there Leanne? Are EE working to fix the PAYE add on page to be able to purchase minutes?

[Leanne_T]

Hi @MarkJones2 

Can you text AL to 150 and let us know the reply? 

Leanne.

[MarkJones2]

Hi Leanne

I only have a sim in an intercom for a gate so only need minutes for intercom call.

I do not have a phone to ring 150

Is there a problem with the addon for payg minutes?

[XRaySpeX · Accepted solution]

Yes, there really is when the SIM is not in a phone or router that can receive SMS.

As far I can see the only way is to put the SIM in a phone 1-time in order to register the no. with your EE a/c initially. This involves EE sending an authorisation text to the no. Once this has been carried out you may put the SIM back in the intercom & thereafter you may top-up & buy add-ons thro' your EE a/c.

[MarkJones2]

Thank you!