Recurring Payment Not Working for PAYG Talk & Text Bundle

[Cooksta72]

This is my first month on EE PAYG with recurring card payment to purchase a special £10 Talk & Text bundle for £8.10 (includes £1 discount and 10% discount as per recurring card payment). The recurring payment has not worked and the £8.10 credit is now being depleted. 

What a crap start with EE PAYG and now I only have £6 credit.

Is there an issue with recurring payment? 

[Michael_D · Accepted solution]

Hi @Cooksta72 

Welcome to the community.

If you received a text to say that recurring payments had been set up, you certainly should have had the pack in place.

I'd recommend giving our customer service guides a call so they can check your account to see what has happened, and look at a resolution.

Michael

[Cooksta72]

I got the 10% discount for setting it up so the special offer went from £9 to £8.10.

Regards,

[Mod edit - removed full name and email address. Please do not post personal details in the community]

[Michael_D]

It would need to be checked on your account by our guides @Cooksta72, as we don't have account access here.

If you give the team a call, they'll be able to help.

Michael