Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Mobile data

HHi, I bought a sim only pack a few days ago and as a promotion, I should have 20GB instead of 8GB. However, the extra 12GB doesn't show in my account. What should I do?

Resolved! PayG Pack Data Rollover

Hi,Month 1: I bought one of the more expensive packs with 100GB+ of data.Month 2: I bought the £5 pack… my previous data rolled over - still had 100GB+ of data to use - and I am given an extra 250MB from my new £5 pack. Hardly used any data. With one...

Abroad, sim only to pay as you go

I have moved to Australia and was told to change my sim only to a pay as you go so I could keep my number without having to continue paying for the contract.It has switched but I have no means to top up my sim. I have tried calling 150 and the intern...

£10 pack but no 20GB as advertised...

I picked up a sim, loaded it with £10 but only 5GB. It was advertised on the front of the pack as £10 pack, 20GB of data. How to I activate this?

Resolved! Can't connect from abroad with pay as you go

I can't connect with EE from Brazil although I've got credit ....

Payg packs

I cancelled the £10 payg pack and received a message from EE to say the pack would not be renewed. I have just topped up £15 to be able to buy the £15 pack as I need more data, yet £10 was automatically taken and the £10 pack I cancelled has renewed....

Content locked

Only have a debit card! Been with ee for years but really thinking about changing as there's no help whatsoever. I'm over 18 I should be able to go on18+ site's without credit card

Resolved! X2 pay as you go SIM cards for my external cameras

I have purchased x2 external cameras that are wireless and solar powered but need SIM cards (that came with them) how do I top them up please

Already debit money from bank but no credit in EE account

How to get the refund ? My bank account was debit 2 times £10 but my ee credit still £0. What can I do ?

Topup

Hello on the ee app it says my balance is £30 but it says 0gb isn’t it supposed to be 125gb ?