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Accidentally topped-up the wrong number

sarayesterday
Investigator
Investigator

‎03-01-2024 08:26 PM

Hey, I have two phone numbers in my account and I accidentally topped up the wrong one. Can I transfer the balance from one (inactive - I don't even have the sim card anymore) number to the other (the active one)?

Thanks for the support

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎03-01-2024 08:29 PM

@sarayesterday : PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
sarayesterday
Investigator
Investigator

‎03-01-2024 08:38 PM

Oh no! 😱

I guess I can at least ask for a SIM card replacement (I lost the topped-up sim a long time ago) so that I can use the credit

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to sarayesterday

‎03-01-2024 08:49 PM

Possibly but if you lost it over 9 months ago it would have been deactivated due to non-use & the no. lost.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
sarayesterday
Investigator
Investigator

‎06-01-2024 09:52 AM

Update: I called EE and they were able to process a refund 🎉

ISMAIL38
Visitor

‎08-02-2024 12:48 AM

Hi I just topped up 40£ and I couldn’t find it in my balance and I am not sure if I put a wrong number what should I do please 🙏🏻 help

0 Helpful
Leanne_T
EE Community Support Team
In response to ISMAIL38

‎08-02-2024 03:28 PM

Hi @ISMAIL38 

Thanks for coming here. 

Can you text BALANCE to 150 from the SIM, does this show the credit? 

Leanne 🙂

0 Helpful