Struggling to set up app

geordiewelsh · ‎11-10-2026

Hi.

Have had an account for 2 years but never been able to set up the app. I have no emails with the account number on, so contacted ee this morning and have been given the account number. However, it is not recognised by the app as being a valid account number. Help!

XRaySpeX · ‎11-10-2026

Is this for Broadband? If so, does the a/c no. you were given start with 'GB'?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Schockwave · ‎11-10-2026

Hello @geordiewelsh ,

Welcome to the community,

I would suggest speaking to billing or accounts, as they can take a look for you, just ring 150 on your mobile and press option 2, will get you through to someone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.