Accidentally topped-up the wrong number

sarayesterday
Investigator
Investigator

‎03-01-2024 08:26 PM

Hey, I have two phone numbers in my account and I accidentally topped up the wrong one. Can I transfer the balance from one (inactive - I don't even have the sim card anymore) number to the other (the active one)?

Thanks for the support

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎03-01-2024 08:29 PM

@sarayesterday : PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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sarayesterday
Investigator
Investigator

‎03-01-2024 08:38 PM

Oh no! 😱

I guess I can at least ask for a SIM card replacement (I lost the topped-up sim a long time ago) so that I can use the credit

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XRaySpeX
EE Community Star
EE Community Star
In response to sarayesterday

‎03-01-2024 08:49 PM

Possibly but if you lost it over 9 months ago it would have been deactivated due to non-use & the no. lost.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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sarayesterday
Investigator
Investigator

‎06-01-2024 09:52 AM

Update: I called EE and they were able to process a refund 🎉

ISMAIL38
Visitor

‎08-02-2024 12:48 AM

Hi I just topped up 40£ and I couldn’t find it in my balance and I am not sure if I put a wrong number what should I do please 🙏🏻 help

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Leanne_T
EE Community Support Team
In response to ISMAIL38

‎08-02-2024 03:28 PM

Hi @ISMAIL38 

Thanks for coming here. 

Can you text BALANCE to 150 from the SIM, does this show the credit? 

Leanne 🙂

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