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EE incorrectly threatening to cut off my PAYG SIM

aj666
Visitor

‎08-02-2024 01:58 PM

Anybody else being told by EE that they will disconnect your PAYG SIM within the next 3 months for not making a chargeable call/text within the last 6 months and that they will steal any remaining credit.

This is despite having recently topped the account up (January) and make sent chargeable text messages in January and February.

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1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎08-02-2024 02:05 PM

Everybody! That's part of the T&C's of taking on a PAYG SIM.

However if you sent a chargeable text this month you should be safe for about the next 5.5 months. How are you sure you paid for that text from your credit? Did you have an active pack in operation at that time?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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