07-05-2024 05:26 PM
Hi, ee are incorrectly threatening to disconnect my number due to a lack of chargeable activity. I last used the number to make phone calls in April.Also cancelling the £41.50 in credit I have.How do I stop this happening?
07-05-2024 05:53 PM
Were those calls in April, chargeable or included in a pack, add-on or bundle?
Only the former counts towards the hibernation policy.
07-05-2024 07:19 PM
Sounds like your PAYG SIM has gone into hibernation.
When did you last make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.