We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi I topped up last night as my usual pack was to be renewed today, but it didn't renew. Texted BALANCE to 150, got the following reply: "Your current balance as of today 10:54 is £10.00. Your last top up was £10.00 on 16/11/2023 at 22:28. For more i...
Hello,Hope someone can help me, my sim card hibernated last September 25, it just removed load on it and says “closing adjustment”.I called Customer service 2 days ago and he said wait for 5 minutes and i would be able to call and text, but nothing u...
Hello, I just reloaded my account but nothing appeared in my account but in my bank account they say they charged me, I would like you to help me resolve this please
I topped up my number with 15£ for the package but it is not working, it says I don't have enough money but it also says I have 15£ In my account
my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).is the difference of £15 going to be refunded or for December?
Hi im on ipad i have topped up my credit by £10 and ran out of data so i have payed for the £20 but i dont know how to start it now and not in 30 days as on my ipad it doesnt let me text or call anyone outside imessage
I'm currently on a PAYG sim with no subscription pack activated.The "Current Pack" section of My EE doesn't work and so I can't activate a pack from there. My EE app doesn't work either.I've tried to activate a pack through SMS by texting 150 several...
Circs have changed & my locally famous number needs a data allowance. ££ are ready, but I can't see how to do it! Thanks
Because my child uses mobile-phone too long, I want to shorten the pack to limit his usage.
