Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Getting locked out

I have a pay-as-you-go that I ony use for very occasional calls and to register for things (everything needs a mobile phone). Sometimes I get locked out because I haven't used it for ages. I'm scared of losing the number as loads of services (NHS,...

Re: Hi 👋

hi I would like to change back to my normal credit piz thank you alister ****** [mod edit: please don't post personal details on the forum]

Resolved! Is this legit?

Hi there I got a message and I want to check it is legitHi, EE here. Grab this amazing add-on offer: Unlimited data, minutes and texts for just £2 for 2 days. And the best bit, you can renew it as many times as you like until the offer ends at midnig...

Pay

I wanted to buy internet for £20 50giga using the application and cards. And it took £20 from my bank account for 8G how do I fix it?

Pay As You Go SIM Safe Search

I visited an EE store today in order to buy a Pay As you go Sim for my TP Link Mifi . I asked the shop assistant to remove any age related restrictions on my sim/account. I am now using the SIM but Safe Search is enabled and can not be changed on my...

Changing subscription packs

Will I loose all my current boosts if I change pack?

Resolved! Pack not renewed

I topped up my pack not renewed

No data rollover

Hi. My Pack15 was expiring 7 Oct with over 20GB of unused data so the morning of the 7th I purchased a Pack5 (as I only needed the EE sim for another 3 days before returning to Canada, where I live). Today I received a text message from EE saying I'd...

Resolved! refund

Hello. I have top-up my ee for 5 pounds, and then bought a pack for 10 pounds. Now I don't want it anymore and canceled the pack. Can I have all my 15 pounds being refund?

Resolved! 20 GB for £10

Hi I did a top-up for £10 and the offer was 20GB data.If i check BALANCE , it shows me £10 but not the details. How do I check my data?