Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Rollover not applied on PAYG

On a PAYG sim, with a £10 SP that had expired 6 days previously but there was 8GB remaining which should be rolled over into the next SP. The online page stated that if a SP was purchased within 1 day the 8GB would be rolled over (as there are 7 days...

Resolved! Unable to Buy Pack Abroad

Hi all,I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to bu...

Resolved! Mini wifi 4g SIM

Been provided a PAYG mini wifi and SIM to allow me to work remotely. Tried to top up SIM card but comes up with a fault. Is there any way to check if a SIM card can still be activated? (I have no idea how old it is and appreciate they arent active af...

Content lock

Hello,I am just wondering why i cannot see anything on my ee app i can not see my payments and can't see any packs on there too its just showing a locket on there which is strange because i am way over 18 and i am the account holder as well

Resolved! Top up question!

Hi, I added an E Sim when I used my American Apple phone when I visited the UK. I took out a 30 day subscription as that was all I needed. It was unlimited text and calls and some data. I am visiting again soon and I would like to top up. If I add...

Website and app are terrible .

Trying to top up my or my son's phone, or move to new subscription pack. Always some page is broken or not working now. Or it crashes when returning from payment authorization.Or it puts money in wrong number. Or now on the 9£ subscription pack, take...

Do you have expiration date?

I bought a sim card, but now I don't want to use it. Do your cards have an expiration date? I mean, is there an expiration date for activation?

Pay as you go credit

Hi I paid £15 and bought a pack when ordering my new sim but when I’ve just put it in it only credited £10, so I have to wait for mu old number to transfer to get my £15 pack

PACK30

PACK30 ……. I reply “YES”, but it was not automatically updated! Why?

Resolved! Packs and PAYG Balance

Until now I have used my phone for a few calls and mostly SMS. For various reasons I have topped up my PAYG balance so that it currently stands at about £70.However, I'm considering buying one of the monthly packs (£5 or £10, probably), as I need dat...