Skip to main content
Forum FAQ's

Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22657 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12742 Views
  • 0 replies
  • 6 Helpful

Resolved! Subscription Packs

Hi, I’m thinking of changing my subscription pack. Do I need to cancel my current pack first? Or can I go ahead and choose a new pack first then cancel my current pack? I hope this makes sense. 

LG441 by • Visitor
  • 553 Views
  • 2 replies
  • 3 Helpful

eSIM on EE PAYG -due to new iPhone 15 setup

With the launch of the new iPhone 15 yesterday (September 12, 2023), Apple has switched to no physical SIM slot in some markets (including the USA)—those markets only allow you to run eSIMs on the iPhone 15. ***Question: When will EE allow PAYG custo...

Noord1 by • Investigator
  • 3382 Views
  • 7 replies
  • 5 Helpful

Re: How to cancel

Thank you.    Does it mean I have to go to the shop to meet the seller for a 30-day contract before I can do a monthly subscription?

kpoon009 by • Explorer
  • 361 Views
  • 4 replies
  • 1 Helpful

Facing issue for online subscriptions

I am new user of EE my first month add on package is expired now i want to make new plan and package but when go online the page doesn't show adds on offer and details it says sorry some of issue are there i already registered and download app please...

Sayyab by • Visitor
  • 276 Views
  • 1 replies
  • 1 Helpful

Top up problems

I topped up my daughters phone with £10.00 on line , the money came out of my account, and i had an email to say it was succesfull but uts still saying she only got £2.60 on there? 

"Stop pack" text ignored

I left the UK on October 4th and sent a "Stop Pack" from my phone to cancel my pack. I now see that the Pack was renewed on Oct 13th despite me cancelling it.  How do I get the refund?

nmawer by • Investigator
  • 360 Views
  • 7 replies
  • 1 Helpful

Bills

Hello, just received my SIM card I got the pay as u go pack. How do you pay for it after putting sim in phone?

Most solutions
More
Top Helpful authors
More