Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

How i pay my out standing bill

Ivana

hello, I bought a voucher but I can't put it in because my number is suspended, how do I put it in?

Resolved! Cant find "Manage Payment Methods"

Looking to top up my sim only card but as it's going to expire today.I want to add a payment card so it does it automatically every month.When I go on to "Account" there's nothing in there of any help.RegerdsHelen

Re: Closing adjustment

I have got same issue as of today and I am overseas.Tried topping up with UK bank cards unsuccessfullyWhy on earth EE does not send SMS ALERTS???How am I supposed to top up my EE from abroad? Many thanks for any assistanceMax

Rejected payment

I’ve changed my card and haven’t given we my new number for paying my monthly pack how do I do this

Can't buy pack with top-up credit, from abroad

Hi.I'm abroad at the moment and my roaming is not working anymore. Topped up and tried to get a pack, but it gives me an error when i want to buy pack with credit.I cannot call numbers or text 150. What can i do?

EE sim

Hi! I haven't used the SIM card for about 6 months, is it active or not anymore?If not, how do I activate it or do I need a new one?

error

Hi.I'm abroad at the moment and my roaming is not working anymore. Topped up and tried to get a pack, but it gives me an error when i want to buy pack with credit.I cannot call numbers or text 150. What can i do?

Resolved! A problem with my account. Not reciving calls or texts

Hi,My Android phone as suddenly stopped taking calls and texts, when I look in settings at Network status it says Active and connected.When I log onto my account it says that there is "A problem with my account"I have been trying to find what the pro...

Voice mail

Can anyone tell me how to turn my voice mail on ? I’ve never actually turned it off and I’ve tried everything that has been recommended but only ever get try again later message