unable to buy add-on

boringpiddock · ‎12-10-2022

Hi

I'm no longer able to buy any add-ons. If I try to follow the link to myee, it times out, calling 150 didn't come up with any options that worked and texting 150 to buy an add-on gets the reply - sorry, there has been a problem and we cannot add this add-on, please try again later

Schockwave · ‎12-10-2022

Hello @boringpiddock ,

Welcome to the community,

I believe that add-ons are for contract customers, not pay as you go, so you would have to either change to a monthly contract or go to a store to buy an add-on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

James_B · ‎12-10-2022

Hi @boringpiddock,

Welcome to the EE Community. 🙂

Are you having difficulties purchasing an add-on at add-on.ee.co.uk? If you are, please can you clear your web browser's cache and let me know if that resolves the issue?

Thanks

James

XRaySpeX · ‎12-10-2022

No, @Schockwave , PAYG users can buy add-on on top of their regular packs:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Schockwave · ‎13-10-2022

@XRaySpeX , sorry yes, I got it wrong, was not thinking about those add-ons.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.