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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2425 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4080 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15406 Views
  • 0 replies
  • 6 Helpful

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all. 

Xa2 by • Investigator
  • 1626 Views
  • 18 replies
  • 0 Helpful

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...

Resolved! Question

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

MIKE363 by • Investigator
  • 996 Views
  • 10 replies
  • 0 Helpful

Pay as you go on new nano SIM

I have used a cheap brick phone with a pay and go SIM for years - it was a T-Mobile phone and SIM and my provider later switched to EE. I just purchased a SIM free iPhone SE 2022 but my old SIM card does not fit in the device and I need to purchase a...

ellakap by • Explorer
  • 2068 Views
  • 3 replies
  • 2 Helpful

My pack won't renew

Hi I added £10 credit to my account to renew my pack but it hasn't , any solutions would be appreciated.

Jack2894 by • Explorer
  • 578 Views
  • 4 replies
  • 2 Helpful

Subscription pack

Hi I recently bought a £10 subscription pack and was wondering why I can’t use the pack. Do I have to put money on top up to use it?

2320 by • Visitor
  • 426 Views
  • 1 replies
  • 1 Helpful
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