Have £20 credit but cant top up mobile

[dburf]

Hi,

Yesterday I purchased ee credit in order to top up my mobile through the app.

When I try to purchase a top up  there is a connection issue. I can't even text 150 or call the helpline, as I get the no credit available message.

Any help would be appreciated.

Thanks

[Leanne_T]

Hi @dburf 

Thanks for coming here 🙂

Is this a new EE SIM card? 

Are you in the UK or abroad? 

Speak soon.

Leanne 🙂

[XRaySpeX]

I don't understand what you actually purchased:

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@dburf wrote:

Yesterday I purchased ee credit in order to top up my mobile through the app.

---

You top-up in order to have EE credit on your no.

What did you actually purchase & how? Perhaps you mean you bought a top-up voucher in a shop?

[dburf]

Hi Leanne.

I've had the sim card a while but havnt used it often. I'm in the UK, and used the EE app to add credit to my account.

I couldn't then use this credit to purchase add ons or subscriptions.

Thanks

Dan

[dburf]

Hi

I loaded £20 onto the EE app, which is linked to my number.

For some reason I was unable to purchase and add ons or subscriptions with this.

Thanks

[XRaySpeX]

Try texting ADD PACKS to 150 & choose a pack.