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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1977 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3103 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28815 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14767 Views
  • 0 replies
  • 6 Helpful

Resolved! issue with getting data only on my phone

I have added 20 pounds as top up credit and I can't find a way to get it to convert to data. I only travel to the UK a few times a years so when I come I just add this amount for 30 days, but I always struggle to get the data after I add top up.  Ple...

When topping up my free boosts are not registering

Every time I top up my free boost is not registering & is still saying I need to top up another three times to get my free boost, I’ve topped up at least 7-8 timesI’ve received loads of free boosts as been with EE years now but it just suddenly stopp...

Resolved! Couldn’t subscription packs

Hello, I want to know why my account have 40 pounds now,but I couldn’t use it to subscription packs.I have four months didn’t use this phone number,So the previous subscription plan is automatically cancelled.Now I want to renew my subscription in or...

How to start the DATA service ??

I have bought the SIM card (service of 100GB,60 international minutes) at the airport and popped it into my phone but the next day I receive the message saying that if I need to use the data I need to add-up... it says that my account have no data an...

Julia997 by • Investigator
  • 720 Views
  • 9 replies
  • 2 Helpful

Billing

Hi.Today, 25.06.2024 i bought pack30.but it charged me twice 27-27£. so why it happened? How can i return my second 27£? Can someone help me?kind regards N

Khubson by • Valued Contributor
  • 558 Views
  • 6 replies
  • 2 Helpful

Credit

 I recently top up £50 on my credit to purchase unlimited data for the month. As I went to do this the data isn’t allowing me to do so . I would like my £50 back of my we account into my bank 

EE made a mistake ( pack30 )

Hello, just need a help to fix a mistake, when you using text services with word PACK30 to send 150, it come back with Sorry I did not recognise that. Please fix this, as there no chance to buy 125 gb of data, and dont tell me to use an EE App, as I ...

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