Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 547 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 744 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24063 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13201 Views
  • 0 replies
  • 6 Helpful

PAYG not accepting any calls?

Have a PAYG SIM. Top up only. Just added credit as thought might be that but basically when called from a three SIM it says 'this number is currently not accepting calls' and from three it says 'calls to this number cannot currently be connected........

Voipboy by Explorer
  • 417 Views
  • 3 replies
  • 1 Helpful

Gifting data

HiHow do I add a new "EE pay as you go" number to my account, so I can gift them data? 

Stu2479 by Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Overseas top up numbers not working

Good morning from USA I am trying to add extra credit to my phone so I can call uk numbers it is not connecting to any of the numbers eg 360 or 150  thanks in advance 

anita75 by Visitor
  • 337 Views
  • 2 replies
  • 2 Helpful

Help

hello, I'm trying to load my card but I can't. what's the reason?

Silvia20 by Investigator
  • 374 Views
  • 7 replies
  • 1 Helpful

Add ons

I have pay as you go mobile with EE.   Up until this month have always been able to buy add on minutes.  Keeps coming up with ERROR ADD ONS fixing this page.   I have plenty of credit.    Surely somebody at EE an sort this out.

Dianne71 by Investigator
  • 500 Views
  • 7 replies
  • 1 Helpful

Disconnection notice

Just got a text advising mobile will be disconnected in 24 hours as I haven't used calls/text.  I topped up 3 months ago and sent text yesterday will this stop the disconnection ??? 

Cb1966 by Investigator
  • 498 Views
  • 2 replies
  • 1 Helpful

How do I activate subscription pack?

Hi,I have paid for a 15-pound subscription pack and received my sim card. However, I am not able to make calls, use the Internet or send texts using the sim card. Could you please tell me how could I activate my subscription pack? Thank you! 

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Data allowance unclear

Hello,Bought 1GB data (30 days) about a week ago and now EE says two different things:1) On my overview it says: No data left.2) On my add on packs, it says Add-ons You have 1 day left to use:  1GB Add-on (30 days), with all of the 1GB still availabl...

Kat136 by Visitor
  • 385 Views
  • 2 replies
  • 1 Helpful