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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 197 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22812 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12788 Views
  • 0 replies
  • 6 Helpful

Didnt receive £15 sim package but been charged

Hi,I'm new to ee. I purchased 2 pay as you go sim cards for myself and my daughter. I received the cards and activated them but the £15 subscription packages were never applied to either sim, I have been charged for them though. I paid for them on th...

Willow37 by • Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful

Resolved! Travelling to Europe

I have pay as you go sim, how to activate roaming while travelling to Europe to france and italy specifically. Cant find how to topup, looking for any help around this

rujutakd by • Investigator
  • 794 Views
  • 2 replies
  • 3 Helpful

Pay as you go

Hi, I'm new to EE and am getting very confused with the app and website. I've signed up to a Pay as you go SIM and transferred my number from my previous phone. I cannot access my voicemail as it says I don't have enough credit (even though I've just...

Al1c321 by • Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Resolved! I've already paid, but my current balance is £0.00

Hi, I got a new PAYG sim card today.So I put in to my phone, but there's no any balance. I've paid £29.99 for 125GB data and Unlimited call and text.They always said 'Your current balance as of today 23:37 is £0.00.' when I send 'BALANCE' to 150.I ne...

Avii1 by • Investigator
  • 572 Views
  • 7 replies
  • 0 Helpful

missing credit

i have just joined ee pay as you go i topped up £10 yet it will not let me do anything when i try and make a  call it says i need to topup

jackf05 by • Visitor
  • 294 Views
  • 1 replies
  • 0 Helpful
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