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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 537 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 735 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24026 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13192 Views
  • 0 replies
  • 6 Helpful

Data

Does anyone know why my data isn’t arriving I’ve just bout a 20£ subscription pack and I can’t get the data @Everyone 

Kayden7 by • Explorer
  • 400 Views
  • 3 replies
  • 0 Helpful

Bad sim card

I purchased a we SIM card at Heathrow airport on April 6th and put it in my phone and was trying to use it for a couple days and it would not work. So I text  to the number provided and it said my SIM card  had used up all its data late December 2023...

Pack Activation

I have toped up 30£ manually and want to activate a monthly pack, can someone please share the procedure.Have tried helpline but no success..

Usman206 by • Investigator
  • 1705 Views
  • 2 replies
  • 2 Helpful

Cant phine 150

Hi I think my phone is in hibernation mode I have topped up tried to ring or message but no luck can't  ring 150 to speak to anyone to get it out of hibernation as all I keep getting is I don't have enough credit is there anyone who can help please

Resolved! 4G connection speed. Is it capped?

I used to get 70-120 Mbps at my house with EE I now get exactly 30 Mbps.  I used to be on an EE contract and swapped to PAYG subscriptions.  Are the PAYG subscriptions capped?

eddlait by • Explorer
  • 365 Views
  • 3 replies
  • 1 Helpful

data

i just topped up my phone and now my data isn’t working and i have my other top uo still on there but no data left in that one 

zee2006 by • Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

PAYG not accepting any calls?

Have a PAYG SIM. Top up only. Just added credit as thought might be that but basically when called from a three SIM it says 'this number is currently not accepting calls' and from three it says 'calls to this number cannot currently be connected........

Voipboy by • Explorer
  • 416 Views
  • 3 replies
  • 1 Helpful

Gifting data

HiHow do I add a new "EE pay as you go" number to my account, so I can gift them data? 

Stu2479 by • Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Overseas top up numbers not working

Good morning from USA I am trying to add extra credit to my phone so I can call uk numbers it is not connecting to any of the numbers eg 360 or 150  thanks in advance 

anita75 by • Visitor
  • 337 Views
  • 2 replies
  • 2 Helpful
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