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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22312 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12652 Views
  • 0 replies
  • 6 Helpful

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...

Resolved! Question

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

MIKE363 by • Investigator
  • 472 Views
  • 10 replies
  • 0 Helpful

Pay as you go on new nano SIM

I have used a cheap brick phone with a pay and go SIM for years - it was a T-Mobile phone and SIM and my provider later switched to EE. I just purchased a SIM free iPhone SE 2022 but my old SIM card does not fit in the device and I need to purchase a...

ellakap by • Explorer
  • 1239 Views
  • 3 replies
  • 2 Helpful

My pack won't renew

Hi I added £10 credit to my account to renew my pack but it hasn't , any solutions would be appreciated.

Jack2894 by • Explorer
  • 352 Views
  • 4 replies
  • 2 Helpful

Subscription pack

Hi I recently bought a £10 subscription pack and was wondering why I can’t use the pack. Do I have to put money on top up to use it?

2320 by • Visitor
  • 313 Views
  • 1 replies
  • 1 Helpful

Resolved! ADD 10£

How can I add 10£ without credit card details please ?can I pay by Apple pay or transfer ? 

Anas9 by • Visitor
  • 378 Views
  • 1 replies
  • 0 Helpful

Pay as you go

I rang today to top up £15 and chose the option for 25gb data, however I have received no data and I can't get hold of anyone on customer services. Does anyone have any suggestions? Thank you!

Charged twice for roaming voicemail

I was charged twice yesterday for voicemail roaming when all I was trying to do was get rid of the notification, didn’t even want to listen to the message. Can I get at least one of these charges back? Was £1.80 each time

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