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Payment issue

Ben2727
Visitor

‎24-09-2024 02:32 PM

Hi, I recently topped up my credit to pay for my monthly pay as you go "pack", like I always do. Usually it goes through without issue, and I can use my phone. But this time it says I have credit, but it hasn't gone through for some reason. Not sure how to fix the issue, any advice would be appreciated, thanks 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-09-2024 02:34 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

You could try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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