Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Keep my old number

Resolved! Upgrading subscription pack from £10 to £20 with the free boosts.

I brought a sim pack but I wanted to upgrade to the bigger 50gb (125gb) with the free boost for 6 months. Is this possible? And can it be done in the app? It doesn't look like it has the boasts included when I select to change my £10 pack

Resolved! How do I contact ee for help with restore my number

hello there, My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.For some really important reason I really need to restore this phone number. I’m aware ...

Resolved! Logging on at website

When logging on this morning I was advised that I need to have the mobile with me (I have ?2 connections left) for a security system, I think.That will be fine but in the future I will not have the mobile with me when trying to top up or place an add...

Resolved! My account has been deactivated

Hello, I have a similar issue. I haven't used my telephone number for quite some time because I was abroad. I want to keep my number and tried to top up but with no success. My account has been deactivated. Is there a way to keep my current mobile nu...

EE cancelled my husbands phone account which was linked to our mortgage!

Help dealing with customer service and retrieving a number please.My husband and I moved to Pay As You Go contracts as we are on extended working leave in NZ. Someone at EE made a massive mistake and cancelled my husbands account instead which also c...

Resolved! Top up and EE app

Hi the EE app is down and I need to choose a package to top up my pay as you go sim as I have ran out I try logging in on to the website and it still does not let me log in I’ve topped up the voucher so I got the credit I need to choose the package o...

Resolved! How to top up my number?

Resolved! Re opening a closed account

Hello! My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but wish to keep the number and account open for when I return, how am I able to re open the account whilst I'm still away? Thanks:)

Payments

Hello, I have £30 on my EE account, but I’m unable to purchase the £30 package. Also, my credit card is not being saved for future payments. Could you please assist me with this issue? Could the card rejection be caused by having less than £30 in my ...