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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2451 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4142 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15442 Views
  • 0 replies
  • 6 Helpful

Resolved! Billing

06 March 2025, I ran out of data on my PAYG phone.  I bought a 7 day add on for £3.00 but find that EE actually took £4.50.  How do I get my £1.50 back?

NCW2 by • Investigator
  • 614 Views
  • 5 replies
  • 5 Helpful

Resolved! Cancel subscription

Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?

Ismael190 by • Investigator
  • 535 Views
  • 1 replies
  • 1 Helpful

What a shifty company

I topped up £5 and got free phonecall minutes sometime last year and still had some minutes left with £3.07 cash on my phoneWas offered another 120 minutes sat within 5 days if i add another £5 so did so and saw I had to use by end of today. Im not g...

neilm831 by • Investigator
  • 409 Views
  • 1 replies
  • 0 Helpful

Resolved! Top-up Not added to my account

I recently tried to top-up my EE Sim through Paypal partner Xoom.My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim. Any idea what I should do?

AliGanji by • Visitor
  • 615 Views
  • 2 replies
  • 5 Helpful

Has anybody EE app shows the wrong data usage?

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.Background info: There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.However, I got charged today (12 Mar) at around 10:13P...

joyl by • Contributor
  • 480 Views
  • 1 replies
  • 1 Helpful

Didn’t top up right amount

So I topped up by £10 so then I come buy a pack then it topped up  £9 and took £9 pound out and there not a £9 pack I can buy so what should I do

Neon3 by • Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful

Pack £15

My pack isn’t going onto my phone. Even though it’s going through to payment. It’s not taking the payment? 

Jesso99 by • Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Top up

Dear team, I have paid 15£ to top up my data , money deducted from my bank and the 150 SMS shows that I have 15 balance but I cannot use it to top up my data. It tells me something went wrong try later

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