Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

The payment was not successful but transaction done twice.

I made a top up by EE Apps but told the payment was not successful. Please try again.I tried twice to go my top up.My card centre alert me EE.CO.UK made twice online transaction using my card,I went to EE shop trying to solve the question why online ...

Pay as you go sim

Hello, so i have received my new sim today, and the signal has been very low… no service most of the time. The most I’ve had is 1 bar, i also read in the leaflet i have received that it will take 2 days for my calls, data and texts to work… why is th...

Resolved! Subscribe daughtets phone

I have a monthly contract. Have bought daughters phone and put an EE pay as she goes in card? How to top up

Resolved! EU data roaming

Hi I am going to Greece for 5 days and it will be cheaper if I get the 7 days access to eu roaming rather than paying each day. What would happen if I buy the 7 days access but only need it for 5 days?

Multiple accounts

I amjust switching my children over from another network. I have one account active with a subscription,no matter what I do I can’t get the online app to accept puk code to keep original number. now I’ve added a second sim only, all showing and have ...

subscription pack change

Afternoon,I am trying to contact EE about this, but can't speak to a human. I got a "pay as you go" subscription pack for my son. The nearest EE shop is 30 mins away so I went into a local independent phone shop and got a subscription pack. I wanted ...

Moving my childs PAYG number to a SIMO on my account?

Hi,My child has a PAYG number, registered under her name, that I would like to move to my account change to a SIMO.Is there a way to do this or would I need to port it out to another provider and then port back in after the SIMO is set up?Thanks

Unable to use phone abroad

Currently unable to make calls or send texts from Portugal.As a result unable to make contact with EE for assistance.Plenty of credit. No call barring active (in iPhone settings)Have tried manually selecting several different carriers, same issue wit...

Roaming didn't work agian

I've just come back from Faro in Portugal and once again my pay-as-you-go roaming didn't work and I was left without any service.This happened last year in Italy. When I got home I called customer service who checked my account and phone settings and...

Pay as you go new sim

I bought a £10 pay-as-you-go subscription and inserted the sim into my phone. My balance is £0, and I can’t make any calls. I already paid £10 when I bought the SIM card. Could you tell me what the reason is?