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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1508 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2078 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26752 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14249 Views
  • 0 replies
  • 6 Helpful

Пополнение

Добрый вечер! Подскажите пожалуйста, как первый раз пополнить счет онлайн?

Olena1 by • Visitor
  • 4954 Views
  • 9 replies
  • 1 Helpful

Resolved! Problem with credit

Good evening, I used the network in Edinburgh while on vacation. I chose to recharge every month, not a package (pay as you go) just a subscription. After that a text message came to me "To use data on your phone, you need an add-on or pack. Click he...

Resolved! How do I contact ee for help with restore my number

 hello there, My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.For some really important reason I really need to restore this phone number. I’m aware ...

Resolved! Logging on at website

When logging on this morning I was advised that I need to have the mobile with me (I have ?2 connections left) for a security system, I think.That will be fine but in the future I will not have the mobile with me when trying to top up or place an add...

DCcrete by • Explorer
  • 473 Views
  • 3 replies
  • 3 Helpful

Resolved! My account has been deactivated

Hello, I have a similar issue. I haven't used my telephone number for quite some time because I was abroad. I want to keep my number and tried to top up but with no success. My account has been deactivated. Is there a way to keep my current mobile nu...

Resolved! Top up and EE app

Hi the EE app is down and I need to choose a package to top up my pay as you go sim as I have ran out I try logging in on to the website and it still does not let me log in I’ve topped up the voucher so I got the credit I need to choose the package o...

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