Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Viewing PAYG call charges on MyEE portal website

How can you view call charges for a PAYG mobile?There used to be a screen on the manage mobile section of the portal to view recent usage for your PAYG mobile, with if I remenber correctly 3 tabs - one each for calls, text and data. That showed the d...

Stop pack

I sent a message to 150 asking for STOP PACK. My request was accepted and after a few days the package was debited from my account! I want my money back.

EE told me to top up my phone, I did but after a day it is still not working

I tried to use my mobile and EE told me there was not enough credit to make the call. I logged in and topped up my account, after 28 hours the phone is still not working. Please advise.

Resolved! Keeping my UK number

Hi. I am currently away travelling for 4 months and before I left the UK I switched to a PAYG sim so that I could keep my UK number. Whilst being away I have topped up my account just to keep it active.yesterday I received an email saying that becaus...

Resolved! Sim not recieving calls

My sim has stopped receiving calls, when people call me it just says this number is not receiving calls. I have had this sim and number for years. I need to keep my number if I change sims

Resolved! Pack automatic renewal error

I was originally on pack 15 and when it expired I tried the pack10. This wasn’t suitable for me so I stopped the pack after it had expired and selected pack15 but, when I topped up my balance it has automatically started a pack10 onto my account, thi...

Resolved! Revert SIM back to PAYG

Hello, last week I signed up for an offer within my EE PAYG account for a monthly deal at £20 (unlimited calls, texts & data). My plan was activated but I changed my mind. I called EE customer services and asked for my plan to be cancelled and to hav...

Resolved! Long term travel - Cancel contract? Any other options

Hi, I'm going away long term (potentially 18 months or more) I'm currently on a EE pay as you go SIM however when I go abroad I don't plan on using roaming due to the high costs, I will also be in countries where I won't be able to use my SIM and wil...

Cant Call or text or recieve calls or texts

Last night i topped up my card got a confirmation text and since then i cant seem to receive calls or text or send any.

Resolved! Online chat

Hi I’m trying to speak to someone on the online chat about account but it’s not coming up….im on 125gb for £30 and noticed on website can now get 150gb for £20 it’s wanting me to buy new sim which I don’t need, I can’t do call as deaf so need the on...