If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I've been trying to buy a £10 package with my credit for days and I keep getting an error at the bottom of the page making it impossible to complete the purchase. I'd like some help as I'm unable to use my phone. Thank you for your understanding!
I have tried to renew my child’s subscription pack today but it just will not go through.I’ve tried in app, in browsers, different cards, but always getting same error and won’t process
I am facing two issues with my SIM card. First, I purchased a SIM card at a supermarket and tried to top up. During the first top-up, I mistakenly purchased a new 10GB card, which is supposed to be mailed to me. However, I don't need this new card, a...
Basically, I bought a £5 top-up for the EE pay as you go sim. I even got a message to confirm the top-up, but I still cannot message / phone anyone, as it says I need to top up credit. Please help, do I need to authorize anything or anything.
My £1 talk text pack didn’t renew, I checked balance and I have enough. I’ve text NOW and START PACK to 150, I’ve Restarted my phone and it still says not enough credit but I have £5.88
Hi,Please could someone help me? I've just received a new bank card and need to update the billing information for my pay-as-you-go monthly £10 package, which is auto-renewed. I've tried looking on the mobile app, but I can't find anything related t...
Hi, I would like to use e-sim instead of a physical sim for PAYG . Is it possible? thanks
How do I turn the spend limit off on payg please?
Can someone help I cancelled my pay as you go pack bytexting stop pack to 150 topped up as I'm going on holiday with £20 so I'd have enough for my two weeks away and it took £10 for my package that I had cancelled what can I do?
Has anyone had the top up payment screen error, and the money showing as pending in your account from the transaction that errored. There is no top up on my EE account despite money taken? As this errored do the pending payments in my banking app dis...
