Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PAYGo

vince_thegaller
Visitor

‎10-06-2025 02:08 PM

Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks

 

0 Helpful
1 REPLY 1
Peter_W
EE Community Support Team

‎10-06-2025 04:18 PM

Hi @vince_thegaller.

Welcome to the EE Community 😊

With PAYG SIMs, we do have a hibernation policy in place where accounts will be automatically cancelled after a period of extended inactivity. 

As the article above highlights though, after the initial suspension of your number, you still have three months to request reactivation before it's fully cancelled. 

Can you remember when it was you last purchased a pack for this number, or used it to make a phone call?

Peter