Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Changing from pay as you go to contract

I was just talking to Daniel on the forum and got disconnected

The credit card has been debited but the topping up failed

Hello, I encountered a problem when topping up, but I can't find the online customer service. Since I am abroad and it is inconvenient to call the customer service number, I can only look for help here. I used a credit card to top up twice, 5 pounds ...

Subscription pack

My £15 pack didn’t renew because there was no money in my account so I have topped up. Now it’s asking me to pay again to start my pack again but I have the credit already on my EE account!

Can I add a current PAYG SIM as a multi-line discount to a SIM Only account?

Can I add a current Pay-as-you-go SIM/number as a multi-line discount to a SIM Only account (as I don't want to change the phone number of the family member)?

I bought a pack at 12.40 pm, and by 4 pm, all of my data was gone

I just got the same problem. I bought a pack at 12.40 pm, and by 4 pm, all of my data was gone. I am a student who had lectures all that time and wasn’t using my phone. Everything is disabled, no backups, no downloads. When I called EE, they said tha...

Resolved! PAYG

Hi, I have 2 contract and would like to buy only sim for my daughter (secondary school). Have a beneficial GIFT DATA option, question is if I get only sim can I gift data to that only sim one (third one)? Thank you

Trying not to lose my number!

Have been sent a message to say i am about to lose my number if i dont make a chargeable text or call. Problem is that the switch from monthly contract to payg happened while i was in australia and i have just read i need to be in the uk to activate ...

Can’t top up

No matter what I do, I can’t top up my phone. I’ve tried doing it in app, on the website, or fast top up online. I’ve tried using multiple bank cards than I know have sufficient funds and it only comes up with an error message. I’ve tried to call EE ...

Resolved! I've topped up a what I think is a de-activated phone but it remains de-activate

I have a PAYG phone which is just used for my disabled Sister. This is to control excessive calls to my daily pay monthly EE phone. It is mostly used to receive calls. I think due to lack of chargeable calling it may have gone into de-activated mode...

Resolved! Do I still have £10 credit for texts and calls after the 30day data runs out?

I have searched and searched for an answer to this very simple question. There is nowhere I can find in any of the various pdfs, queries etc after 1 hour of searching. I just want to know if I still have credit for sending texts or making calls after...