We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Trying to top up
I have tried all the suggestions for messaging 150 on the app and the website i get errors and cannot buy a pack with my credit resorted to spending £20 for 10GB which is an appalling value. how do we resolve this?
I have 30 day rolling subscription pack. I didn't have enough money in my bank so my subscription hasn't been applied. I have looked elsewhereand found a better deal.How can I cancel this rolling subscription with EE?
Hi everyone ! Does anybody know why I can't top up my account as it says like ...additional payer authentication required to complete your payment and it does not give any option
I have a PAYG number that appears to have been disconnected. I have tried to top up. However when I do process to topup diverts to sending a text message only I am not receiving any from that number.I am currently abroad, the number they recommend to...
EE, what gives?Ordered a PAYG SIM and it wasn't delivered. Trying to cancel and no one wants to take repsonability to cancel the order and refund me. An hour spent on the phone constantly getting disconnected, web chat don't want to know. You appe...
I despair. Put in my new SIM having paid £10 when I registered. Message tells me I cannot make calls as no credit. Chat line told me payment had been returned and I needed to talk to 150. Rang several times, got cut off. Asked to be called back by te...
I topped up but my pack hasn’t renewed. It says I have 0 minutes, 0 texts and 0mb of data.
Hi. I have free roaming on my contract and it’s not working. I am in france and I need to use my phone. Any help?
