Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 301 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 456 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23360 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12988 Views
  • 0 replies
  • 6 Helpful

Resolved! Disconnection because of no chargeable call/text

About three weeks ago (Friday, 23 Aug), I received a text from -EE- which said I hadn't made a chargeable call/text from my mobile for six months.It's true because I'm based in Iran, and I can't make or receive any calls on my EE line. Even though I ...

Pay as you go issue

Hi, the exact same thing has just happened to me. I was told it would automatically change on my EE account. Did you ever find a way to resolve the problem, as I am struggling to find a solution. Thanks 

Izzym333 by Investigator
  • 499 Views
  • 5 replies
  • 0 Helpful

15 pound top up

Hello I’ve have brought the 15pound top up taraffe but for the wrong number what can I do about this thank you 

Can't get pay as you go pack

I'm logged in into my EE account. I've successfully topped up my account. I have enough funds to get £10 pay as you go subscription pack but everytime I do it I get a payment error, screenshot below. I tried 3 different cards, all have enough funds. ...

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JayS69 by Investigator
  • 771 Views
  • 11 replies
  • 6 Helpful

order number

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Igot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days.    [mod edit: please do not post personal information on the public board. T...

Resolved! Activte SIM

I bought a SIM and also topped up 20 pounds to my number, but I cannot activate mobile. What should I do? 

Lek2 by Explorer
  • 426 Views
  • 3 replies
  • 0 Helpful

Resolved! eSIM

I have this question as well. I live in the US and purchased a SIM without a monthly contract 2 years ago. I still have that SIM but my new phone requires an eSIM. I need an eSIM that I will charge up and use for a month

Topop

Hello, I’ve just topped up online and I have been given the 16 digit pin. How can I activate it please.Thank you 

Walter14 by Visitor
  • 319 Views
  • 1 replies
  • 2 Helpful