Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13120 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9227 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 36671 Views
  • 27 replies
  • 21 Helpful

Refund

Two days ago I tried to make a pay as you go through the app, I was charged £15 from my bank account but I never received the benefits. I would like it done or refunded

Data

Why I pay for 15£ than my data doesn’t work 

PAYG SIM from Argos

Bought the above 50Gb. Received a text saying that an extra 50Gb had been added for free. My account now says I've used 50Gb and there's nothing left. Something isn't right.

KMB2 by Visitor
  • 255 Views
  • 1 replies
  • 0 Helpful

Subscription pack

I have joined ee today. My payment go sim shows there is a 20gb pack for £10 but I can't find it as an option when choosing packs. Can someone help please.

Marklavs by Investigator
  • 228 Views
  • 1 replies
  • 0 Helpful

Resolved! Refund

Hello,The last time I was in the Uk I got a data plan and paid with my card. I don’t remember opting for a recurring payment. I traveled back to my country and a few days later I get a debit on my card for £15 credit. I tried calling customer care bu...