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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1977 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3104 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28816 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14767 Views
  • 0 replies
  • 6 Helpful

Resolved! Unable to receive messages and verification code

Dear EE customer support, I am currently unable to receive messages, verification code etc. I have previously been able to receive messages without issue, but the issue started a few days ago 

Diekola by • Contributor
  • 2481 Views
  • 23 replies
  • 1 Helpful

Is this really how bad communication companies are now?

Not manually topped up for years.I just went and bought a voucher at 10pm, to my shock you are unable to top up by calling 150 and typing in the code, so instead I text the pin to 150 using the VO prefix, ok so its topped up.. my pack didn't take cre...

Resolved! PAY HAS YOU GO PLAN ROAMING

Hi all , massive issue just bought a sim card  from Ee and charge 10 £  i need to have the sim connected  just to recived calls from Uk to other country , but nobody  can call me or recived any phone calls , i m curent abroad  and i.m desperate  to s...

Gabriel46 by • Investigator
  • 653 Views
  • 5 replies
  • 3 Helpful

Help

Hey my name is Alice *****, I really need help with top up I gone nothing till next month is there any chance you top 15 pounds up for me I be appreciate it because I got appointments with hospital and I got people to contact    [mod edit: removed pe...

Can’t use my phone abroad

I’m in Switzerland studying right now. I previously had a monthly contract but given that I was spending do much time abroad, I switched to a sim only PAYG and would top up when needed. I had enabled roaming in my account when I had a contract and I’...

mikeodi by • Investigator
  • 787 Views
  • 6 replies
  • 1 Helpful

Active Sim

Hi,I think my sim not active.can you please active it as soon as possible 

AS153 by • Visitor
  • 489 Views
  • 2 replies
  • 4 Helpful

"haven't made any chargeable" but I topped up recently

hello. I received this message today:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three month...

ashkaan by • Visitor
  • 441 Views
  • 2 replies
  • 1 Helpful

Urgent Assistance Needed for Account Top-Up

Here’s how you can write your message in English:Subject: Assistance Required for Electronic Voucher Top-UpDear EE, Support Team.I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messa...

Deleting an old EE Mobile App Account

I used to have an EE PAYG mobile SIM that I used for business related calls - I very rarely ever topped it up as they were generally all incoming calls.Ridiculously, I forgot to top it up when I went out of the country for six months, and now I'm hom...

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