bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Resolved! Just purchased a sim card for my dashcam and need to put 10 pounds on it to acti
How do i go about using this please
Card payment
Trying to make a payment with a new card and the app has frozen saying more information needed but no space to add anything . How can I make a payment?
Resolved! Free data when topping up £5 in January
I received this text from EE today:"Our offer of an extra 1GB with each top up you make ends in 5 days. Top up at least £5 in the next 5 days and we will add this to your account. "If I do this will I get a new 1GB add-on for 30 days or will it expi...
Data allowance from pack?
I’ve bought the £15 pack which is visible and says I have 25GB + unlimited texts and calls but my allowances all say 0 out of 0? does this mean I have no data/calls or is it just not visible under allowance when u buy a pack?
Resolved! PACK10 isn't working
On Thursday I put £10 on my account ready for the pack to renew on Friday, the pack didn't renew and when I try to start PACK10 I get told to put £10 on my account even though when I look at the balance I have £10 on my account.
Resolved! My old pay as you go sim doesnt work even though i dod a top up
my old pay as you go card doesnt work even though I payed £15 for it more than 24hrs ago BTW:the number is **************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Resolved! Number hibernation
Hi i think my pay as you go SIM card is gone into hibernation i didn’t use it for 6 months as I’ve been abroad when i call the number it says welcome to ee voice mail dose that mean it’s locked? I’ve also just topped it up with £5 now please let me k...
EE Sim card credit and apple pay
Dear EE community,I need some help regarding my EE sim card. I have top it up for £30 a sim card and was thinking to add that credit to apple account. When I try to do that, the apple store is not allowing me. For example when I try to add a payment ...
Resolved! Account Closed
Dear EE,I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your h...
