Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! VIPTALK01

I've been using VIPTALK01 (previously TALK01) for years as I am an intermittent user, and spend 95% of my time connected to either home or work WiFi. Is it possible to still subscribe to this pack with a new SIM card? I am hoping to get my dad (late...

Resolved! Unable to purchase subscription pack as advertised

Hi,I have bought myself a PAYG sim from supermarket. I can see there are very handy subscription packs on offer. When I try to purchase them in my online account they only show the standard data they come with and don't say if there is extra data bei...

Resolved! Can’t top up!

The app won’t connect to my bank, 150 cuts me off every time I choose ‘top up this number’ I’m at a loss what to do?! Totally ridiculous and could leave someone very vulnerable!! Can’t speak anyone on Twitter; what the hell EE! Only just switched and...

Resolved! Helo

I want change my sim card with old number.

Resolved! Parental control settings

How do I turn my parental controls off?

Resolved! How to pay for packs using existing credit and not a credit card

Resolved! Bought a sim instead a voucher

HelloI mistakenly ordered a new sim instead of a voucher. Now, I do not want to use the new sim, but it has credit in it which was supposed to be in the old sim. What should I do not.

I took new Sim of £10 ,how to activate the pack

EE VOUCHER via RECHARGE.COM

Hello,I bought a voucher via recharge.com for my EE SIM CARD PAY AS U GO. where to put the voucher code?

Subscription pack not activating

Hello,I’m experiencing an issue while trying to purchase a £10 subscription pack using my account’s £10 credit balance. Despite having sufficient funds, the purchase isn’t going through. Could you please check if there are any restrictions or issue...