Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Anonymous top up

Harrisonjg
Visitor

‎12-05-2025 08:49 AM

i have just topped up my credit £10.00 on the anonymous payment site and i received an email telling me it had gone through but it has not appeared on my account

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-05-2025 11:19 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ali_A
EE Community Support Team

‎12-05-2025 12:13 PM

Hi @Harrisonjg 

Does the email show the correct number you were looking to top up? Has the £10 been used automatically to purchase a pack? 

You'll need to call Customer Service who can check where the £10 credit has gone, if there are no packs or bundles in place from it. 

Ali