Chosen Subscription Pack (PAYG) doesn't appear

jonty23 · ‎27-10-2023

Hi there,

The Subscription pack I selected when choosing EE does not appear as a top up option.

20GB (was 8GB) and 500 mins, unlimited texts for £10 a pack. On the top up page it only shows as 8GB package which is not what I chose EE for.

Can you help?

Also., I did my first £10 Top Up on the anonymous top up link and currently App says I have no Data. Is it still uploading or have I not been given data?

Thank you

Jonty

jonty23 · ‎29-10-2023

Hi Leanne,

Sorry for slow response. I text balance number just now, I havent actually received a response but checked the EE App and can now see that I have the 20GB and minutes etc that were part of the pack I chose so everything appears good.

Thank you.

Jonty

View solution in original post

Leanne_T · ‎27-10-2023

Hi @jonty23

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

XRaySpeX · ‎27-10-2023

Did you buy your current SIM when it was advertised with a £10 pack with 20GB data enhanced from 8GB (as it is now) ?

I believe you need to buy the standard £10 pack with 8GB data & the extra 12GB will be added on when you exhaust the 8GB within the 30-days. You can do this for 3 consecutive packs,

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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jonty23 · ‎29-10-2023

Hi Leanne,

Sorry for slow response. I text balance number just now, I havent actually received a response but checked the EE App and can now see that I have the 20GB and minutes etc that were part of the pack I chose so everything appears good.

Thank you.

Jonty

Leanne_T · ‎30-10-2023

Thanks for letting me know @jonty23

Leanne 🙂