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Readly offer problems

9teen60six
Contributor
Contributor

‎18-08-2026 01:49 PM

Had a previous subscription with Readly so thought I’d take you up on that six months free offer…

 

Sadly Readly can’t get their act together and grant me up to date access, it’s either in French with no items in my library or it’s showing my out of date library and not recognising the EE subscription…

what a cluster…

remember now why I cancelled last August 

0 Helpful
5 REPLIES 5
Debbie_G
EE Community Support Team

‎18-08-2026 04:28 PM

Hi @9teen60six.

Thanks for coming to the Community.

I'm sorry to hear you're having trouble with your Readly subscription.

When you log in to your EE account, can you see the Readly add-on showing against your account?

If it is showing and you're still having problems, our customer support team will be able to check the status of the add-on and help further.

Debbie

0 Helpful
9teen60six
Contributor
Contributor
In response to Debbie_G

‎18-08-2026 05:33 PM

Hi Debbie

Thanks for the reply, yes it’s showing on my account subscription and I’ve had confirmation from EE and Readly saying welcome…

I’m getting loads of junk mail from them welcoming me and to get me to choose my favourite magazines, if only I could get in to it so I could 🫪

Ian
0 Helpful
Debbie_G
EE Community Support Team
In response to 9teen60six

‎19-08-2026 11:04 AM

Thanks for coming back to us, @9teen60six.

As the Readly add-on is showing on your account and you've received confirmation from both EE and Readly, it would be worth contacting Readly directly, particularly as you've previously had a subscription with them.

You can find their support options on the Readly Support page.

Or, if you'd prefer, you can submit a request to contact their support team directly.

Debbie

0 Helpful
9teen60six
Contributor
Contributor
In response to Debbie_G

‎19-08-2026 11:12 AM

Thanks Debbie

I’ve been onto them for the last five days and getting nowhere with them.

I can see a subscription cancellation on the horizon…

Ian
0 Helpful
Debbie_G
EE Community Support Team
In response to 9teen60six

‎19-08-2026 11:52 AM - edited ‎19-08-2026 11:53 AM

I'm sorry you're still having trouble with this, Ian, especially after spending the last five days trying to get it sorted.

As you've confirmed the subscription is showing on your EE account, Readly will need to continue looking into why it's not being recognised correctly.

I appreciate how frustrating this must be, and I hope they can get this resolved for you soon.

Debbie

0 Helpful