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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2526 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4303 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15537 Views
  • 0 replies
  • 6 Helpful

New subscription

Hi I’m looking to change my subscription as it ends today so I topped up £30 credit for the £30 pack but it’s only showing £15 credit and won’t let me choose the £30 pack on the app 

Jmct26 by • Visitor
  • 429 Views
  • 2 replies
  • 2 Helpful

Resolved! EE are not renewing my weekly £1 pack

Saturday morning my usual £1 pack was due to restart.  I got a text saying please top up.  I had topped up.  I phoned 150.  The guy said he'd added it manually.  I made a call and was charged.  I tried to call again but kept getting hung up on.  I go...

JojoUK1 by • Investigator
  • 1658 Views
  • 11 replies
  • 0 Helpful

Resolved! Just an enquiry

Hi...Please I need the roaming charges for Ghana.Can anyone share them with me?    

Amosa7 by • Visitor
  • 456 Views
  • 1 replies
  • 0 Helpful

Re: pack error

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technical...

rla1980 by • Investigator
  • 1091 Views
  • 7 replies
  • 1 Helpful

Resolved! Pack won’t renew

I keep getting a message saying I need to top up for my pack to renew however I topped up already and there’s enough credit. I need my pack renewed asap 

Balance

Hello I did top up yesterday but can't but my pack doesn't work. It's says because no balance on my card and ee couldn't take money. But I did it by another card so I have enough money for use Ee. On my balance 5£ and I paid . For what I need pay sec...

Problem with payment confirmation

I have a problem once I put my card for payment for my monthly pack, in the confirmation of payment. They mentioned this content is blicked contact the site owner to fix the issue. What should I do please 

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