Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

can't subscribe to packs

Hi, Im trying to subscribe from one of EE's packs but then it won't go through. I have enough balance and all, but it's stuck on the paying option. I tried paying through top up as well as with my card, but still to no avail.

Roaming charges

HiI have just finished a 24 month contract and moved to payg. When I was doing the online chat to swap over I asked the question about roaming charges. And I was told twice I can definitely use my subscription pack data, calls and texts in the eu. Is...

Using credit for your pack

I previously had over £7 as credit and added extra £10 yesterday for the £10 Pack. However it keeps asking me to top up in order to activate the pack. How many times do I need to top up for a pack? My account currently has £17.34

Resolved! PAYG TO PAYM 20% off offer

I’m thinking of switching to PAYM from PAYG and I wan’t to keep my number and get the discount, I’ve been with EE and had this number for a year now, Although when I text switch to 150 I don’t get a discount code. (I did buy a £10 pack around a month...

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

New sim, transfer a pack

I have just bought a new ee sim and want to transfer my payg pack from an old one, how do I do this?

Pay as you go credit

My aunt recently passed away leaving £70 of credit on her EE pay as you go mobile. My uncle hates modern phones and refuses to use my aunts phone as he prefers his own which is also EE pay as you go. Is there a way to transfer the credit from my au...

MY EE

i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or i...

I want to confirm my payment

It says “Additional payer authentication required to complete your payment.” how i confirm it? I choose the pack of 15£ please help!thanksNoody

Top Up Credit was not used

Hi, so I topped up my phone by £15 yesterday so my data would continue to roll over. I had a message saying it had been successful and then this morning I have awoken to a message saying I still need to top up. But the credit it just sat there. I tri...