Ee Pay as you go top up.

Visi1 · ‎10-10-2026

I wanted to top up a EE number but instead it ordered another sim wich will be sent. I need to cancel that sim but no option from website.

Any help will be appreciated

Peter_W · ‎11-10-2026

Welcome to the Community, @Visi1

If you have accidentally ordered a contract SIM here, like @XRaySpeX mentioned you'll need to give our team a call so we can cancel this within the first 14 days of your contract.

If you've just ordered a blank replacement SIM, the service shouldn't switch to this unless you ask us to, so you can either ignore this, or call our team as above to check and cancel the order.

Peter

View solution in original post

XRaySpeX · ‎10-10-2026

You need to call CS & cancel within the 14-day cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎11-10-2026

Welcome to the Community, @Visi1

If you have accidentally ordered a contract SIM here, like @XRaySpeX mentioned you'll need to give our team a call so we can cancel this within the first 14 days of your contract.

If you've just ordered a blank replacement SIM, the service shouldn't switch to this unless you ask us to, so you can either ignore this, or call our team as above to check and cancel the order.

Peter