Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Refund

Hi so I didn’t mean to top up £10 twice so it has now took £20 out my bank I only wanted £10 is there anyway I could get it back

Roaming

Which subscription pack of pay as you go can use data for free in EU countries?

How long will my number stay active if I don't use it?

I have a pay as you go sim and I'm currently living abroad for 9 months. How long will the number stay active if I don't use it?Also, do I need to keep topping up every month for it to stay active?

My account will not let me enter my card details

When I enter my card details for me to renew my pack each month it will not accept them has anyone got any information about how i can resolve this issue.

Tenho 30 no voucher como coloco

Help can not call even though there is credit!

Resolved! Need to disable hibernation while abroad

Hi there, My account is in hibernation because I haven't used it for a long time while abroad. I try calling the customer service line but the waiting time is over 1 hour. I'm calling from the EU and it'll be very expensive for me to wait. Can you pl...

Resolved! I can t top up

Transaction

Hello dear, my bank messaged me that a transaction has been made but my account still with 5£. It should be 25£.. i did two transactions each 10£.. any help please? Thank you in advance!

£10 Subscription Pack

I've recently joined EE as my previous network provider's data allowance was a tad stingy, it was £15 and I got a measly 10gb so I got EE's £10 subscription pack £10 gets me 20gb ok?I've been using it it's my first month, I'm nearly renewing but whe...