Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay as you Go Sim. New user can I recover lost credit - unfamiliar with EE rules

My wife has an LG phone used in emergencies only - she now discovers that the approximately £8.80 has disappear5ed from the sim and she is unable to use the phone now. We would like to re-open the number xxxxxxxxxxx - recover the credit and move on....

Re: Ee

"Additional payer authentication required to complete your payment"Hi, there is no option to approve. No visible buttons. Nothing at all. Can you advise of how to proceed? So frustrating.Many thanks, Brenda.

Resolved! Minutes and texts credit has disappeared.

In the last billing period, I used zero minutes and sent zero texts, but my account shows both at zero.

Data add on

It says underneath the 2gb (7day) add on that the pack lasts 0 days, does that mean the pack lasts only the day you buy it or does it last 7 days

Need help to pop up my account

I have a problem to renew my SIM card package

Resolved! how

How can I change my monthly plan to pay as go?

Resolved! how can i cancel my future automatic data payment

Add ons

Hi iv topped up £15 and when I go into get a pack it won't let me Thanks

No service iphone 5 PAYG

Iphone 5 PAYG - Fully topped up, latest iOS update successful. Nearly 5G space available. Can connect to Wifi and internet via wifi, but no mobile data/calls and mobile update says error.I've done anything aside from factory reset, any advice?

Resolved! Packs unavailable “system failure”

I’ve had a pay as you go simactivated it and successfully got a pack to work. After 30 days it ran out.I’ve got to get a new pack and it is not working, “system failure. We are currently experiencing difficulties loading this information, please try ...