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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21738 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12451 Views
  • 0 replies
  • 6 Helpful

Resolved! Making calls from abroad

I'm in Taiwan and cannot make outgoing calls or send text messages but can receive them.I have a pay as you go and it's been a while since I made a chargeable call but I was able to top up some credit today.  

Kate0266 by • Visitor
  • 381 Views
  • 1 replies
  • 1 Helpful

Resolved! Voicemail

Why do I have to have credit to listen to my voicemail? I'm paying as you go and have a VM but I can't hear it as I haven't out credit on. I have no intention or topping up my phone yet- its unfair I have to pay to listen to a FREE service 

Louiser1 by • Visitor
  • 4907 Views
  • 2 replies
  • 2 Helpful

Top up

I can't top my phone up, please help

tlthorn by • Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Resolved! Adding PAYG to EE account & Changing PAYG pack

I just closed my pay monthly account with EE (which I've had for the last 5 years). I just bought a PAYG £15 pack with a new phone number. I want to move to a £10 pack but keep the same phone number as the one that came with the £15 pack. Is that pos...

lifi by • Visitor
  • 420 Views
  • 1 replies
  • 1 Helpful

tp-link 4G LTE M7350

Hello. I have just signed up to ee so I can use their PAYG data only sim for when I go traveling in France. What am I doing wrong? I have  bought credit, but how do I put the add on package unto the sim? I go to buy add on, then the app tells me to l...

Barrage of text messages

I'm getting two or three texts an hour telling me I've run out of data, which I haven't and I have another pack lined up. I rang 150 and they passed it to technical support who said they will stop- but they have not.  PLEASE MAKE IT STOP.

User329 by • Investigator
  • 311 Views
  • 1 replies
  • 0 Helpful

Re: Ee

"Additional payer authentication required to complete your payment"Hi, there is no option to approve. No visible buttons. Nothing at all. Can you advise of how to proceed?  So frustrating.Many thanks, Brenda.

BrendaF13 by • Contributor
  • 484 Views
  • 7 replies
  • 2 Helpful
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