Refund

[AdamsGodwin4]

Hello,

The last time I was in the Uk I got a data plan and paid with my card. I don’t remember opting for a recurring payment. I traveled back to my country and a few days later I get a debit on my card for £15 credit. I tried calling customer care but I got cut off in the process as I didn’t have enough call credit. I tried calling back but I get put on hold for a long period and end up exhausting my call credit without any solutions.

How can I get a refund as I do not use EE outside the UK and how do I prevent this debit from happening again??

thank you

[Leanne_T · Accepted solution]

Hi @AdamsGodwin4 

Thanks for coming to the community. 

You can cancel the recurring card payments in your EE app or by logging into your account online. 

To discuss a refund, you would need to get in touch with our customer care team. 

Leanne.