Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Credit top up

Hello, yesterday I accidentaly made a top up credit payment on a sim card I don't use anymore and it was all good. But after that I tried to top up credit on the sim I'm using and I got a message that additional payer authentication is required and I...

Google Pay

Why doesn't EE allow online topup by this convenient method?

Viewing bills - Pay as you Go (Expenses)

I am a Pay as you Go customer and need to view my bills in order to add to my self-employed expenses.

Adding a pack

Why can’t I add a PACK10, I have tried several times by messaging 150. It goes through all options and I reply but nothing happens

Pack not renewing

My payg pack should have renewed this morning but hasn’t, there is more than enough credit on my account but it hasn’t renewed, anyone able to help, tried phoning ee help but apparently the service is “unavailable” at the moment. Could do with this r...

No text sent to my number for recent too up

I can’t log into my NHS app. The security code always come by message.Now, no message arrives. Is my number still active

Top up Pay as you go.

I haven't used my pay as you go number for a long time and I'm having difficulty topping up the number.

EU roaming

I've been a pay as you go customer for the last 4 years. I've generally been happy with the service and never been tempted to switch provider as a result. But like most corporations, EE can't resist the temptation to squeeze as much out of their cus...

Resolved! PAYG SIM credit not showing on account

Hi, I had my new PAYG SIM delivered 2 days ago. When I ordered it online 1 week ago I paid for £20 credit and selected a monthly top up plan 50gb with calls. The plan selection is showing on my account, but no credit yet, so I cannot make calls or se...

Top up payment

Had several attempts to top up my pay as you go data card that is running on an iPad Pro and every time I go to the banking app to confirm the payment the ee app returns me to the startup page…I had to give up after four attempts as I can’t keep play...