Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Reusing a Sim card

Hi to anyone out there. Wondering if anyone can give me some information. I live in North America and was in the UK in May. I bought an EE SIM card pay as you go which was only good for a couple weeks.I am now going to Greece in a couple weeks and am...

Resolved! Upgrade to pay monthly sim

I have a pay as you go sim. It is my secondary SIM for when my 3 sim isn't as good signal. I would like to upgrade that same secondary SIM to a pay monthly plan, keeping the ee phone number of the PAYG SIM. Is this possible? On the website I tried or...

well done EE

EE have finally connected my orange branded sim card to 4G, this means i will still be able to use mobile data after 3G is turned off. it would have been a very bad data usage experience if i had to use 2G

My ee

Hi I was wondering why you took money off my top up and it still not working my data should be on right

Resolved! Buying the SIM card for my daughter

I'm buying a new SIM card (pay as you go) for my girl who is studying at a boarding school.When I pay, it says that the delivery address has to match with the address of my debit card, so I can't make the payment. What should I do?

Top up

My sister has topped up my fathers phone with £20 over the internet. He had a text saying 'you have been sent "20 GBP Topup from ontopup.com. To use visit ontopup.com/topup?v=12d5b3ba294ed84e5e. Dad doesn't have the internet hence, I'm doing all t...

Wrong pack

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Resolved! International

Hi,I have come from India. I purchased SIM from ASDA Store 6 days ago.I am not able to get the subscription pack using my card.

Resolved! Mobile Phone Billing on App Store

I have a pay as go SIM and for a week, I have been trying to connect my mobile phone to my App Store, but it keeps showing, “There may be a billing issue with your mobile account. Contact your provider or add a new payment method.”Is there a solution...