Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! New roaming charges

I am currently in Jersey on an extended stay and received a text about EU roaming charges. It shouldn’t affect me because Jersey in not in the EU.I top up £10 a month payg and had a residual £1.89. However I sent 3 texts this morning and discovered t...

Resolved! EU charges

I have a pack that is for EU and UK. Do the changes to charges in the EU affect me.

SIM Local Pack

Hello, I purchased a sim card from the airport with 60gbs internet, unlimited calls and messages for 30 pounds. The empolyee who helped me said that I can use the sim card till the 60 gbs of data end, only by then I should pay again or buy a new pack...

Resolved! EU Roaming charges 6th June 2023 Query

Hey, so I did a post about this a month or so back. So I currently have the £20 subscription pack, with unlimited calls, texts and 50gb data (with data rollover)I'm actually going away on the 8th June (so couple days time) where from what I can gathe...

Can't use data

Hello . I just top up £10 to my EE phone xxxxxxxxxxxx. But can't use data [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! PAYG pack changes

Hello there,Recently I noticed the PAYG packs got some substantial data bumps, which is great. But it quite go me suspicious when it states the speed will be capped at 25 Mbps. On the website it says this is applying to anyone getting a new PAYG SIM ...

Pay as You go Roaming Voicemail

Just had the news yesterday that from today, whilst roaming in Spain, charges apply to both make and receive calls whilst abroad. Am scrabbling about now trying to find solutions but meanwhile want to turn voicemail off to avoid more charges. Sent a...

Roaming charges

I was surprised to hear that EE started charging for roaming.I am so confused and I wonder why EE puts charges whilst other providers do not.As I am working for long periods abroad this is the last thinf I want to hear. On a call with EE last wekk, ...

EU roaming charges codes not workig

As of today you have introduced EU roaming charges but clearly you did not prepare for that. I have just texted twice ROAMEU7D and all I got in reply is you can text following codes to 150 for free while in the UK or EU……Links to roaming info are not...

Resolved! Pack not renewed

My pack did not renew and the HELP option does not provide solutions for this problem.