Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Refund

Hello, I didnt mean to subscribe for the next pack as Im travelling now and outside UK. Sorry I just forgot to cancel the subscription pack. Would appreciate if. you can refund it as I will be not using the data pack. Thank you

Problem

Hello. Can't upgrade to 15 pound 25 gb. I've already topped up my account 2 times

Resolved! Can I move a PAYGo SIM to a PAYGo eSIM?

Hi,I currently have a PAYGO ee SIM for when I travel TO the UK from the USA. That has meant switching out the physical SIM on landing at Heathrow. My new phone has an eSIM slot (dual SIM) and I was wondering if I could switch my SIM to an eSIM?

pay as you go roming in spain

Hi I am travling to spain in september will a pay as you go Data add on work, I only want to use data ,not calls or text.The data add on says UK&EU Data.Read more Thank youIAN

£26 balance on 10th July vanished without any usage. I am new to EE

Resolved! Pay monthly sim

Hi I purchased a pay monthly sim from EE it’s not arrived yet I want to cancel it as I no longer need the sim as for a better deal somewhere else how do o Cancel a sim and do they charge u for cancelling in the first 14 days I’ve tired to call EE but...

Subscription pack

Hello i bought subscription pack of 15 pounds per 30 days but it has not been activated.who can help me to activate it now?thank you

Packs

Hi all, i recently bought a EE sim card and i topped it up with £15 however i am not available to choose the £15 pack whatsoever, i can choose the £10/£5 ones but i cannot get the £15 one. Does anyone have a solution for this?

New debit card

I have a new debit card. I'm trying to change the card on my EE account details but if I select 'remove card' I'm warned that this will cancel my monthly top up. I simply want to replace the old card with the new card and continue with the top up. ...

Resolved! Mobile package bundle

Can I top up and start a package before the renewal date ????