Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG pack changes

Hello there,Recently I noticed the PAYG packs got some substantial data bumps, which is great. But it quite go me suspicious when it states the speed will be capped at 25 Mbps. On the website it says this is applying to anyone getting a new PAYG SIM ...

Pay as You go Roaming Voicemail

Just had the news yesterday that from today, whilst roaming in Spain, charges apply to both make and receive calls whilst abroad. Am scrabbling about now trying to find solutions but meanwhile want to turn voicemail off to avoid more charges. Sent a...

Roaming charges

I was surprised to hear that EE started charging for roaming.I am so confused and I wonder why EE puts charges whilst other providers do not.As I am working for long periods abroad this is the last thinf I want to hear. On a call with EE last wekk, ...

EU roaming charges codes not workig

As of today you have introduced EU roaming charges but clearly you did not prepare for that. I have just texted twice ROAMEU7D and all I got in reply is you can text following codes to 150 for free while in the UK or EU……Links to roaming info are not...

Resolved! Pack not renewed

My pack did not renew and the HELP option does not provide solutions for this problem.

No internet

No proper internet. This is unlimited pack.

Resolved! Can't add an account to MyEE

Up until around 8 month ago I used the EE app to top up and check my balances. Now it's been impossible to do this. I have tried everything from clearing cache to reinstalling the app to no avail. I can sign in but when I try to verify by adding my n...

Resolved! Roaming plan

Hello, I bought the ee sim on 19th of January, 2023 and using it until now and I'm in EU. I usually pay a 15 monthly to use a data.I got a message that the network operates in EU will change, and I checked the balance and it says I still has a remain...

Resolved! Recurring payment

I changed my bank card, today, I was told the recurring payment part wasnt working, and advised on the phone to do this online, I cannot see where I do this, also Save was mentioned, to possibly save money

Resolved! Change from monthly to PAYG

Hi, my contract has just ended and I’ve switched to PAYG as I’m living in Spain and have a Spanish mobile but want to keep my UK number. I’d previously read that you need to use a new PAYG in the UK first, but I was told it would work fine in Spain. ...