Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Have enough credit but pack didn't renew.

I Have credit but my pack hasn't renewed. It should renew automatically.

Resolved! Pack error

Hello I have a EE SIM card that I use every time that I'm in the UK. But now when I'm in Sweden and trying to buy a Pack. I just get an payment errorSorry, something went wrong and we can't complete your request right now. Please try again later.Any ...

Speeds

Is they’re speed limit now on ee I haven’t topped up in a while or used my ee pay as you go sim in a while but last time I used there was no speed limit is they’re now

Resolved! Subscription Pack

Hello, I was wondering if someone could tell me how to start using my card for my subscription pack rather than me having to top up. I noticed that I could also save 10% when I pay with a card. Thanks:)

I need to order a new sim but would like to keep same nunber

my numbers is [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Resolved! new pay as go sim subscription pack

I ordered a new pay as you sim which arrived today. The leaflet it came with says to go to ee.co.uk/join and create an account which I have done. But I can see anywhere to pay for the subscription pack I want to join. Help !

when EE 125GB for £30 Pay As You Go Sim Card data ends

I am perhaps old to understand things slowly. I want to buy a data only sim and I saw this EE 125GB for £30 Pay As You Go Sim Card in Argos and wonder how to use it. Is there any time limit for it? I am thinking it will last until all the data finis...

Resolved! pay as you go plan

How I can move my pay as you go plan to mountly contract Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!

Phone was reconnected. I topped up and not working.

My phone was disconnected but then EE reconnected the phone. I have since topped up, the email confirmation advised I could use straight away but I am unable to do so. Do I need to wait 24 hours or something?

Resolved! Roaming charges abroad

Do you charge roaming when abroad