Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

My credit

Hello I'm on pay as you go and I've noticed that I ran out of data and I only had £7.28 so I topped up with £20.00 an add on but I've noticed it now says I have £14.28?! Help I'm confused I should only have £7.28 left

Resolved! Need to start my current pack early

I am on PAYG, have run out of data, need them now, but my pack will renew in 9 days still. How can I start my pack now? I texted NOW - and was asked to purchase a new pack. I texted PACK30, then YES, then TOPUP (as I have £40 credit) . And then it s...

Resolved! Roaming in the EU - pack auto-renew

Hello,I will be visiting Italy soon and have been reading up about how to activate roaming alongside my 7 day PAYG pack (which will be on day 4 when I arrive).I plan to topup, disable roaming and disable WiFi calling on my phone before departure.I un...

Resolved! Can I gift a SIM that has been used?

My daughter and I were travelling in the UK and were recommended to buy 15 pound SIM packs for our phones. We're back now but my wife is about to leave for the UK within the 30 days - can she take one of the SIMs for her phone on her travels or is it...

Resolved! Canceling automatic payments

I submitted an online request for a 'STOP PACK' last month. However, I noticed today that I have been billed 20 pounds for this month's pack. I would like to proceed with canceling this arrangement. Thank you.

services not working

my sim card now is located in lebanon i have in my account 22 pounds and need to send sms and receive calls not working. xxxxxxxxxxxx is my number need help [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

recycled old numbers

I hope EE can learn from my call today. After 24 hours of registering my EE Pay as you go Sim Card I had a very interesting 24 hours EE should do what Vodafone does and put something in place for to stop recycled numbers being recycled that scammers ...

Adding a second pay as you go nun er to my account

Hi All So I'm with ee currently and I'm on pay as you go, I'm looking to move my partner over from sky to ee pay as you go also, just wondering if it's possible to move her number over but have it on my accountCan't see any option in the app to add a...

Top up

Hello I just top up £5 and purchase 5Pack , but is not working ! I can’t call or text

Resolved! add-on : data and phone call

Hello, I'm in UK. I want to buy an add-on for both data and making phone calls in UK. Does an add-on for data, like "5GB data add-on," enable me to use not only data but also to make phone calls? Please let me know.Thank you.