Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22592 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12725 Views
  • 0 replies
  • 6 Helpful

Top up error

Anyone else having problems using online top up services? I’m constantly getting error on my screen. Back from being abroad.. it’s been a year. Do you think I’ve lost the number? 

Refund

Charged twice incorrectly have chased but nothing yet. Helpful staff on the phone but refund still not agreed. Please process ASAP and advise for long 

Roaming in Spain data limit and start date

HiTravelling to Spain in June and will be there on the 6th when the new charges kick in, I have a couple of questions.I'm assuming I'll get a message informing me on the 6th that I will be charged?Will the charge be taken direct from the card associa...

Fleagle by Established Contributor
  • 646 Views
  • 3 replies
  • 0 Helpful

I need help

I paid 15£ topp onAnd I had no dataSo I bought add on of 25£ in addition to the credit of 15 to get the 40£ unlimited data. Now I don't have anything. I paid in total 40£ and I can't use data on my phone.Need help  it is very frustrating

C_g1 by Visitor
  • 326 Views
  • 2 replies
  • 2 Helpful

Data roaming pay as go

Hi allI am considering changing my from a contract to pay as you go. Does anyone know if you have data roaming for Europe included in the plan for pay as you go?Thanks 

tszejer by Visitor
  • 581 Views
  • 1 replies
  • 1 Helpful

Resolved! Refund

Hello,I just bought my EE Sim for 15pounds - 25GBand I called 150 to activate my sim card, and bought top-up for 15pounds.but after I finished my payment, I realized I don't need to buy top-up.I need 15pounds subscription pack. but the package of my ...