PAYG pack not renewed

Norris22321 · ‎25-11-2023

I put £10 credit on for my bundle to renew today but its not renewed, I've had a message to say I need to top up for my pack to start, I messaged 150 with NOW but all I get is that I don't have enough credit yet if I do a balance check I've got the £10 ready to go.

How can I get my bundle to start?

XRaySpeX · ‎25-11-2023

As it didn't auto renew, buy your pack manually by texting PACK10 to 150.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Norris22321 · ‎25-11-2023

If I buy the pack manually will I loose all the extra data and minutes I've accumulated over the years?

XRaySpeX · ‎25-11-2023

No!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)