EE took 11GB from my last pack

temala · ‎20-11-2023

Hi,

I had 11GB of data from my previous packs left, EE took it all away. I need to understand why ?

Thank you

XRaySpeX · ‎20-11-2023

@temala : How much data should it have & how much does it have?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

temala · ‎21-11-2023

Hi
It should've been around 14 GB. I only had 3.5GB
ᐧ

Leanne_T · ‎21-11-2023

Hi @temala

Our How Do I Get Data Rollover from EE? Help page, explains how data rollover works and why the data may not rollover to the next pack.

Leanne.