Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

urgent help needed

eeuser20232
Explorer

‎21-11-2023 10:53 PM

my sim card has gone into hibernation and i cant call 150 to get it reactivated, it says i dont have enough credit to make this call

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎21-11-2023 11:16 PM

You need 25p to make a call to CS.

You could try calling CS on the Freephone no. in my sig. on Skype over WiFi. It might be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
eeuser20232
Explorer
In response to XRaySpeX

‎21-11-2023 11:19 PM - last edited on ‎22-11-2023 06:27 AM by EE Community Moderator

how can i top up when my sim is currently disabled, in the past when it went into hibernation i would call 150 and it would say press 1 to start using your phone again, something seems to have changed

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to eeuser20232

‎21-11-2023 11:28 PM

I offered you a possibly free method!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
eeuser20232
Explorer
In response to XRaySpeX

‎21-11-2023 11:33 PM

will customer services require me to know the last top up to pass security

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to eeuser20232

‎21-11-2023 11:44 PM

Probably! That's what they always ask me.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
eeuser20232
Explorer
In response to XRaySpeX

‎21-11-2023 11:46 PM

do you think they will still be able to reconnect me without that information, i cant remember something i did 6 months ago

0 Helpful
eeuser20233
Visitor

‎22-11-2023 09:50 AM

i got it sorted now, i called the free number from another phone and it let me reactivate my sim card via the automated menus.

i am the original poster, i forgot the password to my other account. now i have my phone working again i wont have to end my life

0 Helpful
Christopher_G
EE Community Support Team
In response to eeuser20233

‎22-11-2023 10:34 AM

Thanks for coming back to let us know, @eeuser20233. Glad you're sorted.

Chris

0 Helpful