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Lagos - call to this number are barred from your phone (ABROAD)

Tj_marine
Visitor

‎21-11-2023 09:40 AM

Hello EE,

I receive the error 

"call to this number are barred from your phone" 

cI activated the " PAYG" Sim and used it before I left.

  1. I have it linked to my Apple ID,
  2. Linked on the EE app. (I could see my balance of £10 )
  3. I made top up of £5 to make sure it worked. (Balance is now £15)
  4. The network i'm connected to here is 9 MOBILE. There is no option to connect to another local network.

ISSUES

  1. Tried making calls out. - None worked... error message
  2. Tried making calls from a local number to my EE number - It wouldn't connect
  3. tried sending "ROAM" TO 150 - I t wouldn't send
  4. I tried adding add ons from the app - None Worked
  5. I looked through some other forum chats for a way forward, -The network change wasn't possible 
  6. settings in MY EE go to Menu > Manage Device > Ensure Calling Abroad is ticked. - Can't find it
  7. settings in MY EE go to Menu > Account Settings > Control Content > Roaming abroad - Can't find it either
0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎21-11-2023 09:44 AM

How did you use it before you left UK? Did you make calls or texts?

"ROAM" TO 150 is useless for PAYG; it's for contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)