Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...

Resolved! Hello, if I change to sim only do you keep the same number

Can not subscribe pack

Hi I went for a holiday for a month and came back a few days ago. I top up my phone £15 and try to subscribe the pack because it not run automatically. But the mobile app keep saying error when I try to subscribe

Data available but internet no working

HelloI don't have a plan but just a monthly top up.I have data available but internet not working. Phone restarted, settings checked, but internet still not working.Any idea how to fix it?thank you

Data only sim advice on PAYG

Hi, looking for advice. I want a data only sim to use on a mobile router whilst on holiday so i can access internet at all times, on a none recurring or cancellable basis. I look on amazon and can get 100gb for £30 but dont seem to be able to get tha...

Cannot buy data

I'm living outside of UK now. My account has 10£ on it however I'm unable to buy any packs or boost my account. Whenever I try to select a pack and top up from credit OR even with card, I get an error message. I do not want to call EE as I'm outside ...

Refund credit

I want to get a credit right now. My SIM was only available for a month, but I charged it without knowing, so I can't use the credit. How can i this?

Resolved! PAYG account - best roaming package for Asia

I have a PAYG account - what is best package to buy to roam in Malaysia and Singapore? Thanks

Competitors offer more for the same amount

Hi! I was wondering if you could maybe reevaluate data on your PAYG monthly plans? Your competitors offer more for the same amount of money. For example with o2 you get 25 GB of data for 15 pounds. Frankly speaking I like EE and don’t want to leave, ...