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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2278 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3771 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15215 Views
  • 0 replies
  • 6 Helpful

Technical

Can any one tell me when I call 150 my credit is zero but on EE website site I have £ 7.10 credit

Jupsie1 by • Investigator
  • 469 Views
  • 3 replies
  • 0 Helpful

Resolved! fot top up

i want to top up.but your app is not working. how can i top up?

Sharif27 by • Visitor
  • 408 Views
  • 1 replies
  • 1 Helpful

Access lost, including all credit on PAYG

I've been with Orange(EE) since 1998, but I recently discovered that my phone was disconnected from the network, and that my credit was zero. The reason given was lack of use. Fair enough, but stealing my credit is a bit below the belt!This is fine, ...

MrOrange by • Explorer
  • 962 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: Abroad for long term and to keep EE number

Hi, I have a PAYG sim in the uk and am currently abroad for 1 year. I topped it up before I left and know I need to send a text every 90 days to deep it active.  I have just bought a local sim in Bolivia and have lost my uk no. Ee have given me anoth...

30 pound pack

Hello,So I ordered a pay as you go sim. I chose 30 pound pack. When I put that new sim card I received a text from EE that my balance is 20 pound. I went to the salon and they told me that 10 pound you are receiving with a card already. Alright then,...

Dovile4 by • Explorer
  • 1196 Views
  • 3 replies
  • 1 Helpful

Disconnecting my phone

I have just received a text from EE saying my phone will be disconnected and I will loose my credit as I havent made a call for a while but I made a calls on February 7 and 25.  Why have I received this notification?

JanK2 by • Explorer
  • 912 Views
  • 3 replies
  • 2 Helpful

Resolved! Issue processing payment

My Doro mobile states 'there was an issue processing your payment.' I followed this link: https://ee-payment-failed.web.app but it leads to a general ee information page, nothing about payment failed. I just use my Doro for phone calls and texts, don...

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